Every patient who is engaging in services through The Hermann Center has the following rights

1) The right to patient-centered care, defined by The Institute of Medicine as care “that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.” 

2) The right to be treated with dignity and respect. You have the right to be free of discrimination based on your race, gender, religion, sexual orientation, gender identity, age, disability, ethnicity, national origin, immigration status, English fluency, housing status, income level, STI/ HIV status, or form of insurance. 

3) The right to an interpreter or referrals to culturally congruent community resources if your provider is unable to speak your fluent language. 

4) The right to privacy and a full explanation of the limits of medical record confidentiality. 

5) The right to thorough and informed consent. You have the right to know all options for therapeutic and/or psychiatric care available through PBHS and the benefits and risks of those options, including not choosing one. 

6) The right to evidence-based care from a trauma-informed and culturally sensitive lens. 

7) The right to participate in treatment planning, implementation, and termination. 

8) You have the right to know the full purpose of screening tools used, the results, and how they will be used to support your care. 

9) The right to receive information about who is involved in and providing your care, regarding credentials, knowledge, experience and identities that align with culturally responsive care. 

10) The right to discontinue care if you are unhappy with services. 

11) The right to send in a formal complaint if you believe you have experienced violence, abuse, or any other injustices. Follow the links to learn more about filing a grievance at the following institutions: Barnes Jewish Hospital; St. Louis Children’s Hospital; Washington University